If you have additional questions, please don't hesitate to reach out to us via email at [email protected].
1. How long does it take to receive the parcel?
Generally, it takes 3-5 working days for production and an additional 3-8 working days for delivery.
If you require expedited service, please contact our customer service team to confirm the timeline. Your understanding is greatly appreciated.
2. How can I expedite my urgent order, and what are the associated costs?
To expedite your urgent order, please send an email to [email protected] with your address, product ID, and the desired delivery date.
We will assess the feasibility and provide you with the necessary details.
3. Is shipping available to my country?
Currently, we ship to locations where FedEx provides services.
If you believe your location may be remote, kindly send us an email to determine if delivery is possible.
4. Will I be charged customs fees?
Our products are typically shipped as parcels to minimize customs fees.
However, if your package undergoes customs inspection, there may be additional charges.
Rest assured, we declare the lowest possible value to customs to mitigate high tariffs.
Please note that while the probability is low, your parcel may be subject to customs inspection.
5. What is your return policy?
For details on our return policy, please refer to our "Return & Refund" page.
6. Can I modify or cancel an order?
If you need to modify or cancel an order, please contact us at [email protected] within 24 hours of payment.
In cases where production has already begun, canceling the order will result in a refund of half the product price and all shipping costs.
7. How do I cancel an order?
*** Within 24 Hours After Payment:
If you wish to cancel your order within 24 hours of payment, please email us at [email protected] .
We will cancel the order and initiate a full refund upon receiving your confirmation. (But PayPal charges a formality fee, around 5%.)
Orders canceled beyond 24 hours, but before shipping, will result in a refund of half the product price and all shipping costs.
*** Before Shipment:
To cancel an order after 24 hours but before shipment, kindly email us at [email protected] .
In such cases, we will refund half the product price and all shipping costs upon confirmation.
*** After Receipt:
If you are dissatisfied with your order after receiving it, please review our "Return & Refund" policy.
8. What payment methods do you accept?
We accept payments through Paypal, Credit cards, Western Union, and MoneyGram.
For further information, please visit our "Payment Methods" page.
9. How do I use coupons?
Coupons cannot be combined with other offers and are typically valid for single use.
Please review the specific terms and conditions associated with your coupon.
For instructions on how to apply a coupon, consult our "How to Place an Order" section.
10. How can I track my order?
Tracking your order is easy.
Just provide your email address during the order placement process, and we will send you a confirmation email once your payment is received.
Subsequently, you will receive a tracking number and a link that enable you to monitor the status of your order as it progresses towards delivery.