1. How long does it take to receive the parcel?
In general, we need 3-5 working days for production, and 3-8 working days for delivery.
If you are really in a hurry, please contact our customer service to confirm the time, thank you in advance.
2. How to pass an emergency package and how much does it cost?
If you want to send an emergency package, please send us an email at the following address:
Please tell us your adress, ID of the produit, and the date when you want to receive it find out if it is possible.
3. Can you ship it to my country?
Currently, we ship the package to places that DHL, UPS, TNT or EMS can ship. If the place where you find is too
far back for DHL, please send us an email to know if it is possible to make the delivery.
4. Do we have to pay customs?
Our goods are usually sent as parcel post to avoid paying customs. But once the package is controlled by the
customs officer, it will be priced. However, we will declare the lowest value to customs to avoid high tariffs.
Attention: Your parcel may be checked by the customs officer. But the probability is very low. If you have opted for a
cardboard packaging, there is a possibility that it will be opened and overcharged by customs, please understand,
however your merchandise will always be in good condition. There is nothing to worry about.
5. What is the return policy in www.modanie.fr?
We explain our policy: Return & Refund.
6. Can I change or cancel an order?
Transvestite products can not be returned. If you are obliged to change or cancel your order, please contact us
at the following address [email protected] within 24 hours after payment. But in case your order is
being made, if you cancel the order, we will refund half the price of the product and all shipping costs.
7. How to cancel the order?
* Within 24 hours after payment
If you want to cancel your order after payment, thank you for sending us an email at:
within 24 hours from the date of payment. Then we will cancel the order and refund all costs within 48 hours
after confirmation from you. If your email arrives beyond 24 hours, the order is being made, we will refund half
the price of the product and all shipping costs.
** Before shipment
If you wish to cancel your order after 24 hours since the payment but before shipping, thank you to send us an
email to the following address:
We will refund half the price of the product and all shipping costs within 48 hours after confirmation.
*** After receipt
If you are not satisfied after receipt, please review the policy: Return & Refund.
8. What payments do you accept?
We accept payment by Paypal, Credit card, Western Union and MonneyGram.
Please consult our page: Payment methods
9. How to use coupons?
A coupon can not be used in conjunction with other offers. Most codes are only valid for one time.
Check the general conditions of use of your code. To know how to use it, please consult: How to place an order
10. How is it possible to follow the order?
Simply give us your email address when placing the order, and we will notify you by email once the payment has been made.
Then we will send you a tracking number which allows you to track the status of your order.