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COSTOMER SERVICE
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COMPANY POLICY

Return & Refund

Your satisfaction is our priority.
Our quality inspectors inspect the product before shipment to ensure that the product is in good condition.
As soon as the parcel arrives, we suggest you to check it to make sure that the product is intact (make sure that the product was not damaged in transit).
 
 
Return Policy
 
If the parcel meets our return conditions, the return or exchange of items will be accepted within 7 days, from the receipt of packages. (The customer must contact us by email in 7 days, and our customer service will help you with it)
Our product is not ready-to-wear or stock product, we can’t guarantee that the product is 100% the same as the image, for different batches of the product, there will also be a little difference of size or color, it can’t be the reason to ask for the return, thank you for your understanding.
 
Conditions of return
 
* Our products are for a private taste, we do not accept return or exchange if there is no problem of quality.
 
* If there is a quality problem with our items, you need to provide enough proof (eg photos) within 7 days. We do not accept the refund without sending us the photos according to our method. After the verification, please contact us by mail [email protected] to treat the problem. We will reply you within two working days after receipt.
Attention: If you return your package without our consent, we will not take care of it.
 
 
 
We accept the return in the situations below:
 
* Defective, damaged or non-conforming items
 
* Size problem (We've sent you the wrong size)
 
* Color problem ((We've sent you the wrong color)
 
 
We do not accept the return in the situations below:
 
* Items used (customer have used the product)
 
* Items washed  (customer have washed the product)
 
* Items destroyed or damaged by customer
 
* Customer chooses wrong product, size or color
 
* Customer did not contact us by email within 7 days, from the receipt of packages
 
 
 
Conditions of refund
 
1. Cancel the order. You can cancel the order after the payment confirmation and receive a full refund within 24 hours, or half the refund after 24 hours. (Your order can not be canceled once shipped). If you used the coupon, we will deduct the amount equivalent to the coupon.
 
2. Loss of parcels. If we lose the parcel during delivery, we can refund you completely. If the time is enough, we will remake your order.
 
3. Unfinished order. If your order is incomplete. For example, we contact you by email to confirm order details if needed, but we do not receive your response. In this case, we cannot send your package, we will cancel your order.
 
4. We have received the return package.  The cusomer have returned the parcel with the consent of our customer service
 
 
We do not accept the refund in the situations below:
 
* The customer did not contact our customer service by email and returned the product privately without the consent of our customer service.
 
* The package is returned or destroyed due to customer reasons (for example: the customer refuses to sign for the package; the courier cannot contact the customer when delivering the package; we contact the customer many times to pick up the package and the customer neither responds nor picks up the package)
 
 
Customs duties
If the package is taxed, the buyer needs to pay the duty.