Return & Refund
Your satisfaction is our priority. As soon as the parcel arrives, we suggest you to check it and make sure that the clothing has been made according to your criteria.
We will do our best to ensure that the items sent to our customers are in the best condition.
The return or exchange of items will be accepted within 7 days, from the receipt of packages. (The customer must contact us by email in 7 days, and our customer service will help you with it)
Our product is not ready-to-wear, we can’t guarantee that the product is 100% the same as the image, for different batches of the product, there will also be a little difference, it can’t be the reason to ask for the return, thank you for your understanding.
Conditions of return
* Our products are for a private taste, we do not accept return or exchange if there is no problem of quality.
* If there is a quality problem with our items, you need to provide enough proof (eg photos) within 7 days. We do not accept the refund without sending us the photos according to our method. After the verification, please contact us by mail [email protected]
to treat the problem. We will reply you within two working days after receipt.
Attention: If you return your package without our consent, we will not take care of it.
We accept the return in the situations below:
* Defective, damaged or non-conforming items
* Size problem (We've sent you the wrong size)
* Color problem ((We've sent you the wrong color)
We do not accept the return in the situations below:
* Items used
* Items washed
* Items destroyed by customer
Conditions of refund
1. Cancel the order. You can cancel the order after the payment confirmation and receive a full refund within 24 hours, or half the refund after 24 hours. (Your order can not be canceled once shipped). If you used the coupon, we will deduct the amount equivalent to the coupon.
2. Loss of parcels. If we lose the parcel during delivery, we can refund you completely. If the time is enough, we will remake your order.
3. Unfinished order. If your order is incomplete, ex: without phone number, without email address, and if our customer service can’t get your response, we can make you a refund within 15 working days.
Attention: Si vous payez par carte de crédit, après avoir demandé un remboursement, la banque est en mesure de vous rembourser dans les 2 à 3 jours ouvrés. Vous pouvez recevoir le remboursement sous 30 jours environ.